Zomato has found itself in the centre of a huge controversy after its PR stunt on Wednesday backfired miserably. Despite their claims of ‘Food has no religion’, it became evident that there is a stark contrast in the manner in which it deals with the grievances of different religious communities.
Now, a person on Facebook has claimed that Zomato customer care promised to send a Hindu delivery boy whenever an order is made to the said address. A screenshot has been posted to back his claim. In the screenshot, Zomato’s customer care can be seen apologizing profusely to the customer.
The person has also posted a video of the screen of the phone showing the conversation as further evidence of his claims.
The above-mentioned chain of events follows from the sequence of developments that occurred yesterday. After much outrage, Zomato had issued a statement saying that they were willing to add a ‘Jhatka’ tag to their service if consumers demand. It was quite a climb down from their earlier proclamation that ‘Food has no religion’. It was perceived by many to be an attempt at damage control.
We tried to contact Zomato office multiple times to confirm the authenticity of the screenshots, but we didn’t get any response.
