On Thursday, 11th December, India’s largest airline, IndiGo, announced travel vouchers worth ₹10,000 for passengers who were “severely impacted” by the ongoing flight disruptions. The airline said the vouchers will be applicable for 12 months and can be used for any future IndiGo journey. This comes as IndiGo struggles to end its major operational issues that have now dragged into a tenth consecutive day.
IndiGo clarified that the ₹10,000 travel vouchers are an ex-gratia benefit and will be issued over and above the government-mandated compensation of ₹5,000–₹10,000 applicable to passengers whose flights were cancelled within 24 hours of departure.
Who is eligible to receive vouchers?
According to IndiGo, many passengers who were scheduled to travel on the 3rd, 4th, and 5th of December ended up waiting for long hours at airports due to severe congestion and delays. These travellers, the airline said, qualify for the special ₹10,000 travel vouchers.
— IndiGo (@IndiGo6E) December 11, 2025
Apart from this, customers whose flights got cancelled less than 24 hours before departure will receive ₹5,000 to ₹10,000 as compensation, depending on the flight’s block time. This payout follows the compensation guidelines set by the government. The new travel vouchers will be offered on top of this compensation.
Passengers receiving these vouchers can redeem them for any IndiGo flight within the next year, giving them flexibility for future travel plans.
Refund process for travel platform bookings
IndiGo also addressed the concerns of travellers who booked their tickets through third-party travel websites or apps. The airline said that refunds for such bookings have already been initiated. However, due to incomplete passenger information that it may not get from travel partners, IndiGo has asked the affected customers to write to [email protected] so that the airline can assist them directly.
Regulatory pressure intensifies
IndiGo has been asked to cut 10% of its winter schedule to help stabilise its network and prevent further chaos. Before the crisis began on 2nd December, the airline was operating nearly 2300 flights daily.
During the last week, many passengers faced severe inconvenience due to Indigo’s internal mismanagement of crew rosters, flight schedules and inadequate communication. While the enquiry and necessary actions are underway, another meeting with Indigo’s top management was held to… pic.twitter.com/yw9jt3dtLR
— Ram Mohan Naidu Kinjarapu (@RamMNK) December 9, 2025
Meanwhile, the Directorate General of Civil Aviation (DGCA) has increased monitoring of the airline. The aviation regulator summoned IndiGo CEO Pieter Elbers again on Thursday (11th December) and asked him to provide detailed updates on the situation. DGCA has also set up a special Oversight Team and has posted two officers permanently at IndiGo’s Gurgaon corporate office to closely supervise operations.
More than 200 flights cancelled on Thursday
The slew of IndiGo flight cancellations continued for the tenth day on Thursday (11th December), with over 220 flights cancelled across 10 airports. Cancellations at Bengaluru Airport alone were 60, including 32 arrivals and 28 departures.
With the disruptions stretching into their tenth day, passengers across the country continue to face uncertainty, even as IndiGo attempts to control the situation and offer relief to those most affected.
