Several users who made a donation to the Kerala Chief Minister’s Disaster Relief Fund through Paytm have complained about the discrepancy in the certificate acknowledging their donation by the Kerala government, said a report by The News Minute.
According to some users, the amount they donated towards the Relief Fund and the amount for which they received a certificate from the Kerala government borne differing numbers. Twitter user Haribabu had donated Rs 2000 but the acknowledgement receipt he received showed only Rs 3 as contribution.
— haribabu.amudalapall (@rocks_hari) October 23, 2018
Another user Rameshwar Singh contributed Rs 500 to the relief fund but he received an acknowledgement certificate that displayed a contribution of Rs 3. Similar grievances were raised by multiple users on Twitter.
#Paytm @Paytm donated 500 towards Kerala relief fund using paytm but received receipt from Kerala government only 3rs.where is the leak on this.
Contribution Order #5831267942 pic.twitter.com/CN1tGy1dxF
— Rameshwar singh (@rameshwar1084) October 22, 2018
However, this wasn’t the case of Paytm pocketing money to itself which was meant for the Disaster Relief Fund, not it was a case of some government official stealing money. As testified by Haribabu and Rameshwar Singh hours later, acknowledging a technical glitch in their system that sent wrong receipt link to the users, the Disaster Relief Fund and PayTM sent them a new link to download their corrected receipts.
— haribabu.amudalapall (@rocks_hari) October 26, 2018
@Paytmcare thank you for call and support .I have downloaded the correct receipt from given URL. It seems due to system issue wrong receipt-link reached to my inbox.#Paytm @Paytm .clarification and guidance was need of hour. thank you Twitter folks as well. pic.twitter.com/O5fvRwuC7c
— Rameshwar singh (@rameshwar1084) October 23, 2018
The Chief Minister Disaster Relief Fund sent a message to the donors that read, “It has come to our notice that a technical glitch occurred while sending a large volume of messages, and you might have received an incorrect receipt against your contribution to CMDRF. We apologise for the inconvenience caused. We have rectified the issue.” Towards the end, they added a link where users can download the correct receipts.
PayTM too attributed the inadvertent error to a technical snag, claiming that some of the users may have received SMSs from Kerala CM Disaster Relief Fund (Kerala CMDRF) to download their donation receipts for contributions made on Paytm during the Kerala Floods with faulty links. It also said that it has transferred all donations collected on their platform to the Kerala CM Disaster Relief Fund and the Government authorities are issuing the remedied receipts on their website.
Correct receipts can be downloaded by the donors by visiting this link.