AAP government launches door step delivery of services, unavailability of phone operators creates hurdles

The Delhi government had started the doorstep delivery of services on September 10th with a promise that any government services, from driving licences to marriage certificates will be delivered to the people at their doorstep. However, according to reports, though the number of calls made is in thousands, only a few hundred appointments have been fixed so far.

While launching the ambitious project Delhi CM Arvind Kejriwal had announced that the people of Delhi can apply for 40 different kinds of documents to be delivered to their homes. The number of documents deliverable is slated to be increased to 100 eventually. People will have to call a number 1076 to fix an appointment after which a mobile ‘Sahayak’ will be assigned to collect the necessary applications with signatures, documents and fees from them. The Sahayak will then submit the documents on the applicant’s behalf and the required document will be sent to the applicant via post. The Sahayak service will be provided for a fee of Rs 50.

On the first day of the service, according to reports, an overwhelming 21,000 calls were received. However, only 369 appointments were fixed. The AAP government has cited heavy call traffic and the lack of required number of operators for the low percentage of fixed appointments. 7 Sahayaks were able to meet applicants and collect applications, the Delhi government has stated.

- Advertisement - - Article resumes -

However, in his quintessential style, Delhi chief minister Arvind Kejriwal was shocked, if the rumours floating that the BJP tried to sabotage his ambitious project, were true.

For the second day, the Delhi government had stated that it has increased the number of phoneline operators from 40 to 80. However, the unavailability of operators remained an issue on the second day too with only 3472 calls being answered. In two days, only 4578 people were able to actually speak to an operator out of the more than 13,000 people whose calls were answered. The total number of appointments fixed till the end of the second day was reportedly 624 till the Tuesday evening. Government officials have reportedly stated that from Wednesday onwards, the number of operators is being increased to 150.

The project has been outsourced to a private firm called VFS Global by the Delhi government. Though the project had approval of the cabinet since November 2017, Delhi LG Anil Baijal had raised concern over possible security issues and misuse by Sahayaks.

Share and Support:
Support OpIndia by paying for content

Most read articles recently

Statue of all ironies: Pritish Nandy uses example of fake news to spread fake news

Pritish Nandy shared a fake image which was earlier shared by Youth Congress leader

West Bengal: TMC workers ‘purify’ the ground with Gangajal and cow dung after BJP holds a rally in Cooch Behar

TMC workers sprinkled Gangajal after applying cow dung on the ground where the rally was held.

Uttar Pradesh: Samajwadi party leader detained after being caught on camera assaulting BJP spokesperson

Political leaders who are the so-called representatives of our country have often been seen indulging in such pettiness

Raghuram Rajan backed yet-to-be functional Krea University among 19 new institutes to get ‘Institute of Eminence’ tag

The earlier list which featured yet-to-be-functional Jio Institute was announced, the HRD ministry was mercilessly mocked

2018 Assembly Elections: Here are the BJP internal survey numbers

The final results of all states are to be released on 11th December.

25 Lakh fake beneficiaries found in Anganwadis of UP, Maharashtra and Assam

The Ministry of Women and Child Development had ordered the survey of Anganwadi Schemes after the crackdown of Assam government on ghost beneficiaries.

Bihar: retired IG’s daughter commits suicide a day before her marriage, investigation underway

A doctor by profession, the IG's daughter was about to get married the next day with the Kishanganj District Magistrate

India resolute to bring back Vijay Mallya, sends a joint ED and CBI team to London to appear for his extradition proceedings

The Indian government has been trying hard to extradite Vijay Mallya after he ran away to the UK on March 2, 2016

Congress tweets about ‘International Anti-Corruption Day’, Twitter users remind them of their own legacy

Amusingly, former Congress President Sonia Gandhi's birthday falls on 'International Anti-Corruption Day'
Image Source: Patrika

Over 10 lakh people gathered for the Muslim congregation event against permission of 2 lakh people in Bulandshahr

District Magistrate had issued multiple notices and warning to the organisers of the event after there was a surge in the crowd.

Latest articles

Connect with us

125,493FansLike
97,245FollowersFollow
6,056SubscribersSubscribe

Don't miss these