Facebook employee leaks 1400 page rulebook for content management, exposes faultlines

Facebook's team of over 7500 moderators do not check the posts vigilantly and have little understanding of nuances behind languages

With 2018 being proved not such a pleasant year for Facebook, recently, 1400 pages of leaked Facebook rulebook generally used by its moderators to monitor reported content on Facebook revealed several loopholes in its content management. It revealed that there are serious problems with not just the guidelines, but also how the actual moderation is done.

The unnamed Facebook employee, who leaked these documents, reportedly feared that the social network was making too many mistakes. He claimed that Facebook’s team of over 7500 moderators do not check the posts vigilantly and have little understanding of nuances behind languages.

A report by NYT claims that though the moderation guidelines are mainly set by Facebooks employees who are mostly engineers and lawyers, they have little knowledge about the regions they are setting guidelines for. For example, these engineers and lawyers will obviously have practically zero knowledge of political matters in India or Myanmar or Pakistan for that matter.

- Advertisement - - Article resumes -

These rules are then sent across to third-party companies which hire moderators. Most of the moderators are hired from call centres or other low paying grades, who have a poor understanding of the rules.

For example, in the Indian context, one Facebook slide tells moderators that any post degrading an entire religion violates Indian law and should be flagged to be removed. The reality though is different. Indian law prohibits blasphemy in certain conditions, such as when the speaker intends to incite violence.

Another problem is that the Facebook rules seem to be written for English-speaking moderators. There is clearly a dearth of local moderators in the firm, who will have a better understanding of local context and language. The English speaking moderators generally use google translate to understand the non-English content.

Machine translated content can often strip out context and nuances, distorting the meaning of the content. This is how the moderators generally go wrong understanding the content which goes on the Facebook site.

According to the moderators, the entire exercise is frustrating as firstly they have to memorise all the rules that could violate Facebook’s community standards — rules which keep changing or getting updated regularly. Then these moderators have around 8-10 seconds per post to recall those rules and take action on a piece of content, considering Facebook has a whopping 2 bn plus user base.

Recently Facebook had hit another row when a bug exposed non-shared photos of users to third-party apps for a period of two weeks.

In fact, since the beginning of this year, the social media giant has been falling prey to several controversies one after the other.

In April this year, Facebook had stated that the personal data of nearly 87 million users may have been ‘improperly shared’ with political consultancy firm Cambridge Analytica. Facebook CEO Mark Zuckerberg had accepted the blame for the data breach.

Failing to protect user data, Facebook had severely faced criticism worldwide. The Government of India has also sent a notice to Facebook to provide details on the data of Indian users leaked to CA.

Recently, the Italian Competition Authority (AGCM) had imposed a penalty of 10 million euros($11.4 million) on Facebook, for illegally harvesting the data of its users for commercial purposes. The Authority had also asked Facebook to run an apology on its website and app.


Share and Support:
Support OpIndia by paying for content

Most read articles recently

Twitter locks account of True Indology as it exposed NDTV’s distorted claims of communal harmony in Jammu and Kashmir

Questioning the so-called Hindu-Muslim harmony in the state of Jammu and Kashmir, True Indology said that one-dimensional harmony of Hindus towards Muslims meant ethnic cleansing.

Mamata Banerjee govt’s reason to block Amit Shah’s chopper landing don’t hold up, Airport not under construction: Report

The TMC supremo Mamata Banerjee led West Bengal government has denied permission for BJP President Amit Shah's chopper to land in the Malda Airport
Exclusive: Read full details of criminal defamation filed by Vivek Doval against Caravan Magazine and Congress leader Jairam Ramesh

Read full details of the criminal defamation case filed by Ajit Doval’s son, Vivek Doval against Congress’ Jairam Ramesh and Caravan Magazine

Read exclusive details of the criminal defamation case filed by Vivek Doval, son of Ajit Doval against Caravan Magazine and Congress leader Jairam Ramesh

AAP IT cell faces humiliation over their old tweets as Kejriwal joins hands with Sharad Pawar

After the infamous 'Lalu-hug', Kejriwal was found hobnobbing with NCP's Sharad Pawar, whom Kejriwal has accused of hoarding black money

Media spreads half-truths about central government debt under Modi

On January 19th 2018, several media houses reported how the central government debt had increased massively under the Modi government

Vivek Doval files criminal defamation case against Congress leader Jairam Ramesh, Caravan Magazine editor and reporter

Vivek Doval, son of NSA Ajit Doval has filed a criminal defamation complaint against Congress leader Jairam Ramesh, Editor-in-Chief of Caravan Magazine and Caravan Magazine reporter Kaushal Sharoff

Central Government ready to prosecute former Home Minister P Chidambaram in Ishrat Jahan affidavit case: Reports

Government to prosecute former Home Minister P Chidambaram, in relation to Ishrat Kajan affidavit change case.

NSUI leader suspended, FIR lodged after video of him threatening girl student goes viral

The National Students' Union of India (NSUI) is the student wing of the Indian National Congress.

Chennai’s Loyola College displays Hinduphobic ‘artworks’, apologises after backlash

The art that was put on display in an exhibition in Loyola College expressed anti-Hindu sentiments. It depicted Hindu symbols and Bharat Mata in a derogatory manner.

Fact-Check: N Ram is lying in his The Hindu article about the Rafale Deal, here’s how

The Hindu article gets its facts wrong and makes a blunder in analysing them

Latest articles

Connect with us

128,661FansLike
104,827FollowersFollow
9,850SubscribersSubscribe

Don't miss these